FAQs

We offer comprehensive customer support to ensure a smooth shopping experience. You can reach us via email, phone, or live chat for help with orders, product information, shipping queries, or refund. Our team is available Monday to Saturday, 9 AM to 7 PM IST, and we aim to respond to all queries within 24 hours.

Your order may arrive in multiple packages. The remaining items are on the way and will have separate tracking details. If you can’t find them, please contact our support team.

If your order arrives damaged, please contact us within 24 hours of delivery. Send us clear photos of the damaged item(s) and packaging to us. We’ll review your request promptly and arrange a re-shipping or refund as per our policy. Your satisfaction is our priority!

Unfortunately, we do not offer exchanges at this time. To ensure the quality and safety of our products, especially food items like honey, all sales are final. If your item arrived damaged or incorrect, please contact our support team — we’ll be happy to help resolve the issue.

First, double-check that the code is entered correctly and hasn’t expired. Also, make sure it meets any minimum order value or product restrictions. If everything seems right and it’s still not working, please contact our support team — we’ll look into it and assist you right away.

At the moment, we do not offer expedited shipping. All orders are processed and shipped using our standard delivery service to ensure consistent quality and reliability. We appreciate your patience and will do our best to get your order to you as quickly as possible.

Yes! Our honey is certified organic, raw, and completely free of chemicals, pesticides, and artificial additives. Just nature in its purest form.

No! Our honey is raw and never heat-treated or processed. This means it retains all its natural enzymes, antioxidants, and nutrients—just the way bees made it.

No. There are zero additives, sugars, or preservatives in our honey. It’s completely unadulterated and unblended.

Honey does impact blood sugar, though less sharply than refined sugar. Diabetics should consult their doctor before including it in their diet.

When stored properly, honey has an indefinite shelf life. For best flavor, we recommend consuming it within 2 years.

Yes! Crystallization is a natural sign of pure honey. To liquefy it, place the jar in warm water—never microwave it.

We source our honey from apiaries that are owned or managed by faba honey only. Our bees are migrated to deep forest regions, far from pollution, pesticides, and human interference. This ensures our honey remains 100% natural, pure, and rich in nutrients — just the way nature intended.

Yes. We use BPA-free containers and sustainable packaging options whenever possible to protect both your health and the planet.